Privacy Policy

Data we collect

• Account / identity: name, email, phone, role (client / responsible party / caregiver), profile photo, home address (clients) or service area (caregivers).
• Vetting: government-ID metadata via Stripe Identity, fingerprint clearance card status, professional license numbers, insurance carrier and policy expiration. We retain only what is needed to prove the check happened — we do not store raw ID images on Swoosh systems.
• Payment metadata: Stripe customer / Connect account IDs, last-4 of cards, payout history. Card numbers are tokenized by Stripe and never reach our servers.
• Visit data: bookings, EVV (electronic visit verification) timestamps and approximate geolocation pins, caregiver visit notes, ratings and reviews, support tickets.
• Device / diagnostic: app version, OS, IP address, and crash logs sufficient to keep the service stable.

Data we do NOT collect

• We do not read the body of your phone messages or scan your contacts. The Trust & Safety opt-in only checks for messages between matched parties to detect off-platform side deals — and only after you grant the permission inside the app.
• We do not sell, rent, or trade your personal information to advertisers or data brokers (see Nevada SB-220 below).
• We do not record audio or video of care visits. EVV is location and timestamp only.

How we use it

• Run the marketplace: matching, scheduling, EVV, payouts.
• Comply with state caregiver-vetting and tax-reporting obligations.
• Detect fraud, abuse, and unsafe behavior.
• Send transactional notifications (booking, payment, schedule reminders, dispute updates).
• Improve the product (aggregated, de-identified analytics).

Retention

Account, vetting, visit, and payment records are retained for as long as your account is active and for up to 7 years after closure to satisfy tax, audit, and dispute-defense obligations. Diagnostic logs roll off within 90 days. Stripe and other payment processors keep their own records under their own policies.

Deletion

You can request closure and deletion of your account at any time by emailing support@swoosh.care or messaging us at support.swoosh.care. We'll confirm within 7 business days. Records we are required to keep for tax, dispute, or law-enforcement reasons will be retained in a restricted, no-marketing form for the period stated above and then deleted.

Nevada SB-220 — “Do Not Sell” opt-out

Nevada residents have the right under Nevada Revised Statutes Chapter 603A (SB-220)to tell us not to sell their covered personal information. We do not sell your personal information today. To make your “do not sell” election a matter of record, send a message to support@swoosh.care with the subject line “Nevada SB-220 opt-out”. We will confirm within 60 days.

California — CCPA notice

California residents may request the categories of personal information we have collected, request deletion, and opt out of any future “sale” of personal information under the California Consumer Privacy Act (Civ. Code § 1798.100 et seq.). The same email address above is the verified-request channel. We will not retaliate for exercising these rights.

Children

Swoosh is not directed at children under 13 and we do not knowingly collect their personal information. Care for a minor is booked by an adult responsible party whose data is the data we hold.

Security

Data in transit is encrypted with TLS. Database encryption at rest is provided by our cloud-provider. Sensitive identity-document processing is delegated to Stripe Identity. Access to production data is limited to a small operations team and audited.

Contact

Privacy Officer
NV Care Solutions Inc.
NV Care Solutions Inc., Attn: Privacy Officer, Las Vegas, Nevada (registered-agent address on file with the Nevada Secretary of State).
support@swoosh.care

For the binding dispute-resolution and arbitration provisions, see the Terms & Conditions.